Its wholly owned subsidiary, T-Systems ICT India Pvt. Ltd. has its head office in Pune as its primary location and has also set up another office in Bangalore to provide its ICT services to global customers of T-Systems internationally. T-Systems offers a range of integrated solutions for business customers, including the secure operation of legacy systems and classic ICT services, the transformation to cloud-based services (including tailored infrastructure, platforms, and software) as well as new business models and innovation projects for the business fields of the future, such as data analytics, the Internet of Things, machine-to-machine (M2M) communication and Industrial Internet.

• T-Systems is looking for a seasoned Service delivery manager with 12-15 years’ experience. Candidate must have at least last 3-5 years worked experience in Airport Industry.
• Experience in airport Industry
• At least 5 years’ experience as program/project manager/service delivery manager in implementing and developing airport products
• Extensive experience in building business case, building & presenting E2E product roadmap - Extensive experience in creation and description of functional/technical solution in the context of bid proposal management and the sales process
• Excellent analytical capabilities to recognize and assess technical and financial risks
• Extensive experience in communication & Stakeholder management at leadership level –
• Experience in managing highly talented team, mentoring and coaching - Experience in people management activities
• Experience in managing T&M and Fixed price project in both Waterfall and Agile methodology - Experience in budgeting and forecasting, meeting revenue and margin targets –
• Experience in Defining Service Governance with customer
• Experience in Internal controlling of key KPIs
• Ensuring Service Level Compliance Reviews with Delivery - Experience in Managing Customer Escalations
• Experience in Claim Management
• Cash collection: go after open payments to customer –
• Implement Service Improvement Plans to customer –
• High willingness to travel nearly 20-30% for consulting and project engagement at customer locations, main location and further customer locations, predominantly national, at request traveling to international location
• Good understanding in the areas of: -
• Waterfall, Scrum, agile process - DevOps, continuous deployment - Security Concepts - Bid management - Coaching & Mentoring