Commercial Planning & Operations 

Business Operations Coordinator (Admin)

Ashford

Role Purpose Statement

We are seeking to recruit a Business Operations coordinator to join our highly dedicated Business Operations team in Ashford. You will effectively bridge the gap between the Sales Teams, our customers, and other business areas. Looking after a portfolio of customers, you will support price maintenance, customer buying lists, and reporting, including admin support for various requests.

A highly professional self-starter, you will already be accustomed to working in a fast-paced environment where the delivery of service excellence is paramount.

Proactive and self-motivated, you will be IT literate, customer-focused, commercially astute, and confident in your approach with internal and external partners.

Key Accountabilities & Responsibilities

• The primary point of contact for customer and business queries.
• Regularly engage with the designated account manager to discuss actions with supporting business and customer activities.
• Maintain pricing, buying lists, and product substitutions in line with requests by the account manager/customer and/or supply chain function.
• Produce regular sales, product, pricing, and delivery reports.
• Alignment of internal buying lists with customers/3rd party ordering systems
• Attend customer and business meetings/calls.
• Work proactively to improve the customer experience.
• Order and organise sales and promotional samples.
• Assisting with product recalls, collating allergen information & customer allocations

Knowledge, Skills & Experience

• IT literate - MS Office (Excel)
• Experience working in a fast-moving, pressurised team environment.
• Commercial awareness.
• Customer-focused.
• Team player.
• Effective communicator.
• The ability to prioritise workloads.
• Attention to detail.

At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.