Customer Service Representaive

  • 10926 David Taylor Drive Suite 225, Charlotte, North Carolina, United States
  • Contract

Job Description

Description:
Temp to Hire. Spanish Bilingual. IF candidate is trilingual 6 month call center experience required. The candidate must be able to work a variety of shifts as the schedule listed are only the training hours. Regular schedules are assigned once training is completed and will be assigned based on business needs- will start with 2nd shift. Our Call Center is open 24/7, 365 days a year.

Qualifications
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience. Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to calculate simple figures such as percentages. Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM. 

Responsibilities

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints. Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues. Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment. Responds to customer inquiries and concerns. Follows up with customers to ensure customer satisfaction. Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information. Contacts customer for additional information and communicating the steps in the work order process. Runs, reviews, and distributes various customer service reports as necessary. May generate and dispatch service request work orders for completion by vendors. May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures. Provides informal assistance such as technical guidance and/or training to co-workers. Other duties may be assigned. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

Additional Information

Spanish Bilingual, Customer Service/Call Center