We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.

NOTE:
Prior AT&T experience Must.
Job Description:
3+ years experienced in defect Analysis, Triaging and Troubleshoot customer focused issues and exceptions.
3+ years’ experience with Strong Defect management skills to drive the resolution of defects during the testing and involved complete defect life cycle.
Prior AT T experience
on customer/agent (Digital)applications is must.
Work with tools such as Kibana, ELK, Dynatrace, Splunk and other monitoring tools for capturing event data and package the issues for quicker resolutions
Proficient on defect reporting tools like TDP, JIRA, SharePoint
AOTS
SQL query for defect creation, reporting
defect management.
Ability to work with various ticket management systems such as (but not limited to) iTrack,AOTS, TDP,JIRA, Sharepoint
Exposure to Salesforce environment is preferred.
Strong understanding of defect life cycle and end to end defect management process
Ability to work with multiple application teams for end to end defect resolution
Strong communication and presenting skills
Experience in documenting software defects, triage meetings, assigning and driving to resolution.
Technical expertise to understand the application architecture and end to end data flow of the customer transactions to triage the production defects properly.
Understanding of Testing domain with hands on experience.
Automation expertise on SQL, Macro for creating dashboards for defect tracking, defect reporting, defect management and to automate various triaging processes.

Regards,

Mohammed ilyas,

PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com

All your information will be kept confidential according to EEO guidelines.