Remote (Work from Home) Technical Support Representative.

  • Contract

Company Description

Symmetry IT provides Technical Support for medium and large Business. We offer custom support solutions that are tailored to our clients. 

Job Description

We are seeking hard-working and self-motivated English.Spanish Bilingual Customer Service Representative to join our growing team. This position is geared towards any person who is good at customer service, has strong computer skills, and has a desire to work from home. If you meet those criteria, you can be very successful in this role.

Job Responsibilities

  • Troubleshooting operating systems such as Microsoft Windows 7,10, and Mac.
  • Virus removal.
  • Create and remove users from Active Directory and other systems.
  • Basic networking. (Must understand OSI model)
  • Troubleshooting user's wireless devices. Ipads, laptops, etc.
  • Provide customer service to clients. (Fluent in English is required)
  • Provide support to client's applications. Training will be provided.
  • Manage clients accounts with Office 365.
  • Basic setup VOIP devices.
  • Manage issues using a ticketing system and provide escalations.

Experience with Hospitality software such as Opera, door locks, & POS is a plus!

Other Responsibilities Will Include

  • Effectively dealing with any issues and solving problems that arise on the phone with effective communication skills.
  • Consistently using multi-tasking skills to follow an internal process of understanding the issue and finding a solution to the issue while communicating with the customer.
  • Handing a large number of calls each day without losing enthusiastic voice and attitude.
  • Answering all calls promptly and efficiently.

    Qualifications

    • To qualify for the position, you must be over 18 years of age and have at least a high school diploma or equivalent. In addition, the Technical Support Representative must be available and willing to work at least one weekend day each week. 
    • Must have at least 2 years experiencing working in a support capacity.

    Other Requirements Include

    • Excellent organizational and administrative skills, Strong ability to multi task, Positive and professional attitude
    • Home office that meets minimum qualifications (specific computer requirements, Internet, telephone line and headset). More details will be provided as you go through our application process
    • Must be tech savvy with the ability to explain technical usage in layman’s terminology
    • Must be computer literate with Microsoft Office skills, preferred
    • Passionate about helping customers

    Additional Information

    All your information will be kept confidential according to EEO guidelines.