Symbio is a software company revolutionizing global communication. Our platform offers a comprehensive communication stack, spanning carrier infrastructure to enterprise collaboration, serving diverse Asia-Pacific regions. Combining telecom and software expertise, we drive the evolution of modern communication.

Symbio operates under the Aussie Broadband Group, a rapidly expanding technology services provider with a market capitalization exceeding $1 billion (AUD), listed on the Australian Stock Exchange (ASX: ABB).

We are looking for Voice Engineer to join our Connect division in Sydney/Melbourne. The Voice Engineer plays a crucial role in supporting and ensuring the delivery of functionality for Symbio's Voice Networks. This position involves configuring and expanding voice capabilities, exploring new technologies, and engaging in hands-on learning to build practical skills and expertise in core areas.

Reporting to Acting Engineering Manager - Enterprise, this role collaborates closely with the Connect Infrastructure Engineering Team and other key stakeholders to support relevant platforms.

What you'll do as a Voice Engineer:

• Operate and deliver all voice network services, ensuring high functionality and quality
• Design and maintain systems for high availability and reliability
• Manage upgrades and new implementations with minimal business impact
• Develop voice network assets, support network expansion, and plan for future capacity needs
• Address escalated issues, document work, and contribute to team knowledge sharing

As Symbio offers after hours support for our high-end customer base. This role will require after-hour escalations, on a rotating roster.

What you'll need to succeed:

• Knowledge of VoIP technologies, including SBCs, protocols, and codecs, in a telco
• Min 5 + years’ technical experience in a Telco/ISP/MSP/Large enterprise
• VoIP technologies including Session Border Controllers (SBC), VoIP principles, protocols, codecs and transcoding
• Sound understanding of networking architecture and internet protocols
• Experience in troubleshooting voice and IP networks
• Good scripting skills (Python, Shell and / or Perl)
• Having a logical approach in solving complex technical issues
• Strong verbal and written communication skills
• Team player – good interpersonal skills and self-starting
• Ability to think outside of the box and demonstrate strong problem-solving skills
• Linux System Administration (especially automation tools e.g. Ansible) desirable

What's it like to work here?
As a Symbion, you have flexibility to shape when, where and how you work. Symbions can choose to be primarily remote, primarily office-based, or a mix of both.

You also have the freedom to shape your development. Every Symbion is able to design a unique and customised learning journey to build new skills and reach career goals.

Plus, you’ll enjoy a range of benefits including share options, generous parental leave, regular social events, social clubs and a comfortable, fun and diverse working environment.

If this sounds like the next great step in your career, we'd love to hear from you.

Apply Now!

Symbio is an equal opportunity employer. All applications will be treated with the strictest confidentiality. You will need to have current work rights to work in Australia and be prepared to undergo relevant background checks.  No recruiters please.

Life at Symbio

We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career.

Our employee’s happiness, health and wellbeing is important at Symbio.  We provide all employees with flexible working options to ensure that work doesn’t compromise life outside Symbio and also supports their wellbeing.  We regularly enhance our employee benefits such as discounted Aussie Broadband internet, up to 26 weeks paid parental leave including super contributions for primary and secondary carers and social clubs.

At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.