MNF Group is rebranding to Symbio, becoming Asia Pacific’s leading cloud communications provider.

Symbio (ASX: SYM) is a software company changing the way the world communicates.

Our technology replaces old-fashioned telecom networks with software. Making it faster and easier to deliver modern cloud-based communication services, and unlocking endless new applications for calling, messaging and phone numbers.

Headquartered in Sydney, Symbio powers billions of calls and messages each year, owns networks in 3 countries and employs over 400 staff worldwide.

We are looking for a Product Owner to join a newly formed team and manage our mission critical Global Customer Portals.  Reporting to a Lead Product Owner, you will identify user needs and work with cross-functional teams to manage regular product releases.  The role can be performed from our Sydney or Melbourne locations.  

What you'll do as a Product Owner:

• Work closely with engineering teams, other Product Owners, business stakeholders and the broader Delivery Team to determine priority and business objectives
• Gather feature requests, schedule releases and coordinate sprints
• Develop user stories with acceptance criteria, refining them for development teams to solution, estimate and develop from them
• Articulate business needs and translate to a technical audience
• Participate in regular release planning, release management and solution validation
• Manage project roadmaps and deliver to timeframes
• Act as the internal customer advocate, ensuring the product is aligned with customers and the market

What you'll need to succeed:

• Previous experience working in a similar role, with hands-on experience managing all stages of the product life cycle and CSPO
• Customer Experience expertise with a web tech and API driven process automation background
• Ability to work with a wide range stakeholders at all levels 
• Experience in iteration and sprint planning, developing user stories, process flows, detailed requirements, acceptance criteria and other documentation
• Ability to identify user needs and work with cross-functional teams to manage product releases
• Previous experience in the wholesale Telco industry is nice to have but not essential 

What's it like to work here?

We strive for a healthy, inclusive and flexible workplace. We nurture diversity, continuous learning in the latest technology and thinking. Innovative benefits include parental leave for mums and dads, remote working, and a comfortable, fun work environment with social events, prayer rooms, pool tables and fully stocked bar!

If this sounds like the next great step in your career, we'd love to hear from you.  

Apply Now!

Symbio is an equal opportunity employer. All applications will be treated with the strictest confidentiality. You will need to have current work rights to work in Australia and be prepared to undergo relevant background checks.  No recruiters, please.

Life at Symbio

Symbio is committed to a strong culture that is diverse and inclusive and we encourage our employees to bring their whole self to work.

We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career.

Our employee’s happiness, health and wellbeing is important at Symbio.  We provide all employees with flexible working options to ensure that work doesn’t compromise life outside Symbio and also supports their wellbeing.  We regularly enhance our employee benefits such as an employee share gift plan, paid birthday leave, up to 12 weeks paid parental leave for both parents as the primary carer, reward and recognition programs and social clubs.

At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.