MAKE IT AMAZING

At Sydney Airport, the future of air travel is shaped by you.

As a team, we connect the world. More than just a hub of activity and boundless energy, we’re creating a destination of amazing experiences. Like seeing wonderful moments unfold in front of you, knowing “I made that possible!”.

Dynamic. Fast-paced. We thrive in a place where fresh challenges land daily. Backed by positive and supportive team players and inspiring leaders, we adapt to change. Driven to grow. Owning every action. To do things better.

As smart, problem-solvers, we are always learning and growing. And that’s easier to do alongside passionate experts, as we collaborate across teams readily sharing our knowledge.

Each day is a new journey, as we bring an exciting vision to life. With significant capital investment in new, improved infrastructure, there’s never been a better time to expand your potential at Sydney Airport. The range of responsibilities and diverse pathways you can take on with us, are surprising.

We are SYD. United in the pride that comes with welcoming the world at Australia’s premier gateway.

About the team and the role

Reporting directly to the General Manager - Retail Performance & Growth, the Duty Free Category Performance Lead will play a crucial role within the Retail team in overseeing and enhancing the performance of duty-free product categories.

The Retail team is a high-performing, dynamic group with diverse expertise across retail performance, leasing, commercial operations, innovation, business development, data and analytics, marketing, and tenancy design and delivery. The team works collaboratively, sharing knowledge and learning from each other. This collaborative culture is essential for driving success and achieving the team's objectives.

In this role, you will have the opportunity to

• Lead and shape duty-free category strategy, analyse passenger and market trends, sales data to develop short and long-term business plans and set/track performance.
• Act as the main contact with the duty-free operator, build and strengthen high performing relationships, engage in performance discussions and in airport planning needs.
• Consistently diagnose barriers and drivers of growth and make recommendations to drive optimal product mix and pricing, inform development of promotional campaigns, operational efficiencies and measure success.
• Shape business reporting to ensure real-time performance understanding, optimise reporting and generate real-time sales and store insights
• Ensure compliance with regulations, stay updated on allowances and restrictions.
• Research travel retail trends, pilot new concepts, collaborate on store design, and continuously innovate to drive maximum growth and identify incremental growth and innovation opportunities.

About you

• Customer-centric, detail-oriented, and collaborative.
• Take initiative to drive category growth and have strong organisational and project management skills.
• Bachelor's degree in business, Retail Management, Marketing, or a related field with 7-10 years of management experience in a large duty-free operator
• Experience with suppliers and managing product categories, especially in an airport or travel retail setting, is highly desirable.
• Expertise in category management, sales growth, and performance management is essential.
• Strong negotiation skills & proficient in data analysis.
• Excellent communication skills and the ability to work cross-functionally with marketing, operations and other retail functions. 

What we offer

To find out more about the amazing work environment here at SYD, be sure to check out the Join us section of Sydney Airport’s website, where you can also see more about our flexible culture and work practices, alongside our other Employee benefits, or take a look at our LinkedIn Sydney Airport: Life page.

Make it Amazing

SYD is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including First Nations Australians, and people from culturally diverse backgrounds.