Service Desk Specialist

  • Full-time

Company Description

By joining Swissquote, you will become a member of the sector's leading company. You will be encouraged to develop your skills and to grow within teams of highly qualified specialists. We encourage personal development and actively support creative team work, leadership and responsibility. 

As a Service Desk Specialist in our IT Department, you will join a team of 10 people (including you) where you will actively take charge of :

  • user assistance for 1100 people in the HQ and branch offices,
  • Office applications (standard and business) including treatment, solving and follow-up of issues.

Job Description

  • Ensure telephony duty and user reception, following Service Desk opening hours,
  • Handling all level 1 and 2 incident and issues in our ticketing tool and ensure the follow up with users,
  • Execute analysis and diagnostic for quick answer remotely or escalate issue to the other teams,
  • Manage the life cycle of each request and issues and provide feedback to our users,
  • Follow and apply internal procedures,
  • Manage users accounts (access right, password, application access, …),
  • Create and maintain procedures.

Qualifications

  • You own a CFC, ES or equivalent diploma in IT,
  • You have a first experience in helpdesk or IT support,
  • You are familiar with Active Directory, hardware (computer/laptop/mobile phone), ticketing system (ideally Jira Service Desk),
  • You have an excellent knowledge of Microsoft Office applications (2016, 2019) and Microsoft Windows 10 and 11,
  • You are service-level oriented and your work with ethic, emphasis and client-care,
  • You are autonomous, willing to learn and develop your skills and are looking forward to prove your team-spirit to your future colleagues,
  • You speak French and English fluently.

Additional Information

SQ2

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