Based in Glasgow city centre, Swipii is bringing shoppers the simplest way to save money when they shop locally while providing retailers with a simple and automated marketing tool.

Joining Swipii is the chance to work with a passionate, highly collaborative team. We take a build-measure-team approach to our work, giving you the opportunity to think creatively and innovate. Our team is focused on solving problems, taking action and working together. You will be joining an awesome group of people with a diverse set of skills, backgrounds and experiences.

As a team, our mission is to better connect consumers and local businesses. We want our cashback app to be 10x easier to use, and 10x the value of our competitors.

Swipii was founded in 2014 by Forbes 30 under 30 winners. Since then, we have been awarded the Best ‘Customer Loyalty, Personalisation and CRM’ award at the UK Digital Experience Awards and also names among Europe’s top 100 disruptive startups in the retail industry. In 2019, we were finalists in the Scottish Tech StartUp Awards for Mobile Startup of the Year.

Swipii is now focused on growth. The team is aiming for expansion this year, with product development, new features and new locations all in the pipeline.

We are expanding our Account Management team to include someone with a  core strength in B2B Account Management.

You will be responsible for the following:

• Building and maintaining strong, long-lasting relationships with clients.
• Ensuring that clients are getting value from Swipii by implementing improvements & new content based on data and trend analysis.
• Develop new business through the existing network.
• Preparing reports on account status.
• Continuously improving the performance of the businesses in your portfolio. 
• Ensure that account retention figures are kept within tolerance. 
• Be a brand ambassador for Swipii at all times. 
• Working closely with our Growth & Product teams to ensure that business feedback is shared throughout the wider team. 

You will have previous experience of working in an SME account management environment with the ability to plan and organise your own workload and to work as part of a team. You should be used to working in a targeted environment as well as being a self-starter with excellent judgement and the ability to independently develop solutions and plans. You will be a great conversationalist with the ability to think on your feet to confidently close objections. You will be expected to demonstrate enthusiasm and interest in the cashback sector and be able to convey a level of credibility in discussing this area. 

Essential requirements:

• Proven experience in an Account Management role with a history of significant success in this area, preferably within the SME space.
• Exceptional interpersonal skills with the ability to form relationships over a short period of time.
• Strict attention to detail, with a methodical approach to completing tasks.
• Strong analytical skills, with the ability to interpret data.
• Ability to manage your time effectively, work independently and be self-motivated.
• Excellent communications skills, with the ability to articulate clearly and influence others.
• First-class listening skills, with the ability to tailor your approach depending on the conversation.
• Ability to embrace change and work in a fast-paced start-up environment.
• A tenacious attitude and an ability to work to tight deadlines.
• An inquisitive mind and a willingness to learn.

Desirable requirements:

• Exposure to SAAS business or internet style business.
• Proficient in the use of CRM systems, ideally Hubspot.
• Experience in working for a start-up.
• Experience of working with off-line/brick + mortar accounts

• Monday to Friday flexible working environment (from home and office-based). *Due to Covid-19, everyone at Swipii is working fully remotely at the moment.
• Personal learning and development opportunities.
• 32 days holiday.
• Opportunity to purchase up to 5 days additional annual leave.
• Your birthday off, a present from Swipii!
• Stock Options. Everyone is an owner at Swipii – you will get to be part of this and directly participate in the growth of your stake.
• Exclusive discounts and offers through a wide variety of retailers.
• Vibrant and spacious office space in Glasgow’s city centre with only an 8 minute walk from both train stations.

Interested?  We'd love to hear from you.

Equal opportunities

We welcome applications from candidates with disabilities and support those in the workplace who have a disability. Any disability disclosure will be dealt with confidentiality and sensitively and if you want to speak directly to a member of our team, please contact us.