Sutherland is seeking an attentive and goal-oriented person to join us as an Lead for Quality. We are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of forward-thinking and strategic-thinking individuals and we are looking to add an Associate Manager for Quality who will champion the productivity of the team and manage internal and external clients. 

Lead' in this role get to:

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations

Keep management updated: Relay important information in the form of timely and accurate reports

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations

Our most successful candidates will have:

• 5 years’ experience in Healthcare
• 2 years' team management experience
• Typing skills of 30 words per minute with an accuracy of 80%
• Basic hardware and networking skills
• Excellent communication and presentation skills
• Language Proficiency (either foreign language or dialect), if required
• Basic knowledge in Excel
• Understanding of the quality feedback & reports