Sutherland is seeking an attentive and goal-oriented person to join us as Retention Consultant We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Consultant in this role get to: Customer service skills: To handle customer service requests due to billing issues or account changes. Identify the root cause for a cancellation request and retain customers by providing a personalized solution to their identified needs. Resolve customer’s issues and promote self-service options to avoid unnecessary repeat calls. Problem Solving: Discover and provide a personalized solution that includes home services such as DIRECTV Goal Oriented: Achieve Client’s and internal KPIs

Our most successful candidates will have: - Bachelor’s degree is a plus - Experience of working in a customer-centric environment is a plus. - Intermediate reading English language skills - Retention skills are a must - Able to work positively in a fast-paced, changing environment. - Ability to multitask and have excellent organizational skills. - Sees through the eyes of the customer. - Articulate, bright and curious. - Passionate about service

All your information will be kept confidential according to EEO guidelines.