Sutherland is seeking an organized and technical person to join us as a Tier 2 Technical Support Consultant. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! As a Technical Support Specialist, you will be given the opportunity to exceed client and company expectations by answering inbound calls to provide outstanding technical support. In this role you will touch all aspects of technical support from troubleshooting to escalation of complex issues. You will provide support for customers as the first escalation point, receiving them from Tier 1 Specialists.

Technical Support Consultants in this role get to: Develop skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity. Work with people who will become your second family. Be in a workplace that’s never boring. Have the opportunity to make someone’s day, every day. Gain rewards and recognition as you blaze your own trail and ignite your career.

More info apply here

Our most successful candidates will have: - High school diploma or GED - Demonstrated ability to perform at a high level, to support our high volume of inbound calls - Excellent verbal and written communication skills; proficient reading skills required - Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred - Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.