Division. As a associate, you will be responsible for seamless delivery of the projects assigned including managing basic client communication, managing employees perform their daily duties, and to do audit of the work performed by the coders, sharing feedback and cultivate their skills and knowledge. If you love managing the operations and sharing your knowledge and helping others to improve and expand their knowledge, you will love this job! 

·       To manage the operation and admin of the projects assigned.

·       Performing audit, sharing feedback and guiding the team to meet quality parameters.

·       To meet client SLAs, client KPIs and operations KPIs.

·       To manage basic client communication by seeking guidance from the leadership

·       Lead and motivate the team.

·       Managing shrinkage & attrition in the team.

·       To care for the health, safety, growth and welfare of the team

·       Plan and complete daily production requirement.

·       Track the progress of new coders during stage audit or ramp on their progress, guide them to meet the targets and share status reports to leadership.

• Understanding the needs of both internal and external customers and be committed to delivering an excellent service.
• Maintain high levels of Domain Expertise, Excellent Communication and Soft-Skills, Phone Etiquette and E-mail Etiquette
• Should have basic knowledge on coding platforms, MS-Office etc. to carry out the job responsibilities smoothly.
• Positive individual with quick adaptation to change.
• Sound technical knowledge on the related business areas.

All your information will be kept confidential according to EEO guidelines.