SUTHERLAND GLOBAL SERVICES PVT LTD is a Great Place to Work-Certified™ organization. Great Place to Work® Certification is recognized world over by employees and employers alike and is considered the 'Gold Standard' in identifying and recognizing Great Workplace Cultures.

Sutherland is seeking a reliable and detail-oriented person to join us as Customer Service Consultant (Chat). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Consultants in this role get to:

Be the point of contact: Develop outstanding customer service skills. Sit in on multiple simultaneous live chat sessions to provide exceptional customer service. Answer inbound Calls. Provide basic troubleshooting on a variety of products and services.

Qualifications - External

Our most successful candidates will have:

• A High School diploma or GED

• Excellent verbal and written communication skills; proficient reading skills

• Multi-tasking skills, showcased through the use of several applications (experience working with CRM applications preferred)

• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience

• Proven customer service skills

Internal Description

Description - Internal

Sutherland is seeking a reliable and detail-oriented person to join us as Customer Service Consultant (Chat). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Consultants in this role get to:

Be the point of contact: Develop outstanding customer service skills. Sit in on multiple simultaneous live chat sessions to provide exceptional customer service. Answer inbound Calls. Provide basic troubleshooting on a variety of products and services.

Qualifications - Internal

Our most successful candidates will have:

• A High School diploma or GED

• Excellent verbal and written communication skills; proficient reading skills

• Multi-tasking skills, showcased through the use of several applications (experience working with CRM applications preferred)

• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience

• Proven customer service skills

• A High School diploma or GED

• Excellent verbal and written communication skills; proficient reading skills

• Multi-tasking skills, showcased through the use of several applications (experience working with CRM applications preferred)

• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience

• Proven customer service skills

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