customer service representative

  • Full-time

Job Description

  • Provide professional technical support and troubleshooting to customers.
  • Identify and resolve technical issues efficiently.
  • Guide customers through solutions in a clear and friendly manner.
  • Document customer interactions and reported issues accurately.
  • Deliver an excellent customer experience while meeting performance standards.
  • Work effectively in a fast-paced, team-oriented environment.

Qualifications

  • Excellent English communication skills.
  • Strong problem-solving and troubleshooting abilities.
  • Good computer and technical skills.
  • Customer-focused with a professional attitude.
  • Ability to multitask and work under pressure.
  • Willingness to work rotational shifts, including overnight shifts.
  • Previous technical support or customer service experience is a plus, but not mandatory.

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