Sutherland is an AI-driven business transformation partner that helps leading enterprises improve their operations through AI, automation, cloud computing, advanced analytics, and digital engineering.

Job Responsibilities:

• Provide first-line technical support to customers via phone.
• Troubleshoot and resolve hardware and software issues
• Guide users through troubleshooting steps
• Analyze technical problems and ensure timely resolution
• Document incidents, troubleshooting steps, and resolutions in support systems
• Escalate complex issues when required
• Collaborate with internal teams to improve support processes and knowledge bases
• Maintain a high level of customer satisfaction

• English level: B2 / C1
• Graduates and dropouts are welcome to apply
• Good communication and problem-solving skills
• Basic technical troubleshooting knowledge
• Flexibility to work rotational shifts
• Customer-focused mindset
• Ability to work effectively in a fast-paced environment
• Location: New Cairo
• Work Model: On-site