Join Sutherland

Sutherland is a global leader in customer experience and business transformation. We are looking for Customer Advisors with Polish and English to support one of the world's leading e-commerce and digital content platforms.

If you are passionate about books, audiobooks, and helping customers, we'd love to hear from you.

Your Responsibilities

• Assist customers with inquiries related to audiobooks, music, and digital content
• Provide friendly, accurate, and professional support
• Resolve customer issues efficiently and ensure a positive customer experience
• Represent the client's brand with excellence

Requirements

• Fluent Polish and English (B2–C1)
• Interest in books, authors, audiobooks, or podcasts is an advantage
• Strong communication and problem-solving skills
• Well-organized, customer-focused, and eager to learn

What We Offer

• Fully remote position in Bulgaria
• Working Hours: 10 am – 7 pm (Monday – Sunday) 
• Competitive salary
• Permanent employment contract
• Extremely cool benefit of unlimited access to one of the biggest audio book libraries in the world
• Additional health and life insurance
• 21 days paid annual leave
• Food vouchers
• Paid training and coaching
• Career growth opportunities within a global company
• Supportive international work environment

Ready to Join Us?

Love books, audiobooks, and great customer experiences? Turn your passion into a career and help fellow book lovers discover their next favorite story.

Apply today and become part of our team!