About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Summary:

We are looking for a skilled New Relic Administrator with 4–8 years of experience to manage observability across large-scale, complex application and infrastructure environments. The role includes optimizing monitoring configurations, automating agent deployments, troubleshooting issues, and integrating New Relic with platforms like ServiceNow. The ideal candidate will have hands-on experience across technologies like BRM, EKS, AEM, Commerce, databases, and a strong background in monitoring strategy and team leadership.

Key Responsibilities:

Core Responsibilities:

• Configure and manage New Relic agents across applications and infrastructure (e.g., BRM, EKS, AEM, Commerce, databases).
• Streamline alert policies, thresholds, and dashboards to improve visibility and reduce alert fatigue.
• Automate agent deployment and configuration using tools like Ansible, Terraform, or CI/CD pipelines.
• Troubleshoot agent-level and telemetry issues across various platforms.
• Integrate New Relic with ServiceNow, Slack, and other ITSM and collaboration tools.
• Collaborate with cross-functional teams to define monitoring requirements and ensure observability coverage.
• Lead or mentor a small team of New Relic admins or engineers.

Advanced Responsibilities:

• Design and implement observability architecture and governance for large-scale environments.
• Use NRQL and custom instrumentation (APIs, SDKs, OpenTelemetry) to create advanced dashboards and business-critical monitors.
• Implement synthetic monitoring and anomaly detection for proactive incident management.
• Enforce security best practices, RBAC, and API key management in New Relic.
• Continuously improve monitoring processes and evaluate new features for enterprise adoption.

Required Skills & Experience:

• 4–8 years of hands-on New Relic administration experience.
• Proven experience with agent deployment, dashboarding, and alert configuration.
• Strong knowledge of application and infrastructure monitoring across cloud and on-prem environments.
• Proficiency in NRQL, scripting (Shell/Python/PowerShell), and automation tools (Ansible, Terraform).
• Experience with ServiceNow integration and observability in CI/CD pipelines.
• Ability to troubleshoot complex monitoring issues and lead technical conversations.

Preferred Qualifications:

• New Relic certifications (e.g., Performance Pro, Telemetry Pro)
• Familiarity with OpenTelemetry and other observability platforms (Datadog, Dynatrace, AppDynamics)
• Experience with SRE/DevOps practices and cloud-native tools (AWS, Azure, GCP)

If you are a passionate developer with expertise in Java, front-end frameworks (React, Angular, AEM), and multi-stack technologies, and have a proven track record of leading teams and resolving complex technical issues, we invite you to be part of our innovative team. Apply now to lead impactful projects and drive excellence!