About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Responsibilities:

• The Banking and Finance Trainer will be responsible for delivering Training to our new hires and existing staff using various teaching tools and resources. Develop non-classroom communication and training materials, e.g., handouts; prepare accurate and meaningful internal and external training reports. Responsible for self-skilling & certification during periods of inactivity (New Hire). Perform other related duties and assignments as required and as assigned by the Training Manager.

• The Trainer must be performance-driven and eager to innovate new opportunities for their curriculum development.

  The role will encompass:

• Provide Training to new and existing employees
• Develop and deliver training plans and curriculum to classes up to 25 FTE
• Develop and utilize a variety of creative teaching techniques
• Develops and delivers Training plans to include knowledge assessments
• Completes in/ out class audits and deep dives
• Maintain current reporting on Training progress, effectiveness, and improvements
• Accountability re staying informed on client changes, products, and processes
• Complete monthly Training phone time- 4hrs
• Provides reporting re new hire performance 0-30 days
• Accountable for the consistency/execution/results/coordination & delivery of New Hire Training, Nesting & BQM.
• Coaching, Development & Performance Management of the new hires and VTFs
• Responsible for consistency & compliance to all mandated tools, templates, formats & reporting guidelines
• Responsible for the throughput & New Hire Attrition – as deemed by the upstream processes – 0 – through end of Nesting + 30 days (varying degrees of accountability).
• Responsible for achieving 0-30 days cycle KPI’s and consistently improving them.
• Recommending and initiating process changes as part of continuous improvement.
• Plans, project manages, executes & ensures training delivery (New Hire + Ongoing) for clients.
• Proactively engages and manages the operating-center service delivery relationship.
• Interact and comply with all Client Internal & External Audit requirements.
• Collaborate, influence and partner with Training Manager and support partners.
• Represents Training in all relevant strategic and tactical forums, internal & external for Banking Programs.
• Partners with Service Delivery/Quality to determine needs and gaps within assigned program
• Proactively seeks to improve Training Delivery for the program via content, context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable.
• Lead special projects or new business developments that require specialized training attention.
• Participates in weekly/bi-weekly/monthly/quarterly performance reviews with Training Managers, SD & Client as required.

• Earned a Bachelor’s degree in any field (Major in Education or Communication preferred)
• At least 2-3 years of work experience as a Trainer.
• Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)
• Strong English verbal and written communication skills
• Strategic in developing solutions and process improvements
• Willingness and ability to work in a shifting or graveyard schedule
• Must have banking experience
• No infractions on file within the past six (6) months
• In current role for a minimum of 12 months (1 year)

All your information will be kept confidential according to EEO guidelines.

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.