At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add  SUPPORT ROLES ( Sr Manager, Manager, Team Manager, SME) who will establish and create strategies that will enhance processes and boost ease and efficiency.

Responsibilities:

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Improve the company: Make recommendations to enhance processes and boost ease and efficiency.
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

Our most successful candidates will have:

Sr Manager:

• Bachelor's degree/Associate degree from an accredited college or university.
• Three years operations and management experience; Process transformation experience required.
• Experience managing, direct or matrix, project managers, technical resources with span of 100 to 150 FTEs.
• Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
• Ability to efficiently manage time and keep track of multiple schedules, meetings and initiatives.
• Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner. 
• Must be able to speak, write and read Mandarin and Cantonese fluently. Can speak English on an intermediate level.
• Must have relevant experience in handling a webhosting and sales account or technical account and sales account.

Manager:

• Bachelor's degree/Associate degree from an accredited college or university.
• Three years operations and management experience; Process transformation experience required.
• Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
• Ability to efficiently manage time and keep track of multiple schedules, meetings and initiatives.
• Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner. 
• Must be able to speak, write and read Mandarin and Cantonese fluently. Can speak English on an intermediate level.
• Must have relevant experience in handling a webhosting and sales account or technical account and sales account.

Team Manager:

• At least 2 years of experience in similar role.
• Experience in managing a team of work-from-home direct reports.
• Experience and knowledge in technical sales.
• A Bachelor’s degree holder/ Associate Degree Holder.
• Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues
• Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner
• Strong customer-orientation when managing communications and issues
• The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives .

SME:

• Excellent Data Mining skills.
• Ability to think outside of traditional role to evaluate business implications.
• Ability to interpret data, identify trends, and make suggestions for improvements.
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
• Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
• Must be able to speak Mandarin and Cantonese at an advanced level and English at an intermediate level.
• Must have relevant experience in handling a technical or webhosting account.

All your information will be kept confidential according to EEO guidelines.