Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!  

• Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.

• Identify and relate with various customer needs and scenarios.

• Provide customers resolution/ consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.

• Remain updated in client and industry led processes, technology applications, utilities, and products.

• Utilize various client-based tools and applications for customer management and servicing.

• Transfer customers to appropriate departments when required.

• Conduct data entry, documentation, and case management.

• Work and partner with others within a team-based environment.

• Achieve and maintain required metrics and goals. • Requires good English skills. • Candidates with sales experience are highly welcome and encouraged to apply !

The role is 100% sales and technical support with account management, comes with fixed basic, allowances etc.

Work Time / Mode

1. Time: 24/7 to serve Australia, New Zealand and Canada regions.

2. Office Location: Bangsar South

Project Start date: 06 Jan 2025

•    Preferable immediate starter / can start on tentative program dates.
•    Requires good English skills.
•    Require sales experience and IT technical skills.
•    Requires customer service background.

Education:
-SPM or Diploma or Graduation degree 

All your information will be kept confidential according to EEO guidelines.