Sutherland is seeking a dynamic and self-motivated individual to join us as Lead Process Trainer.

 If you think you have got the skills and want to be part of a growing industry and supportive team… apply now and join us!

Lead Trainer in this role get to:

• Facilitates/Delivers training programs in a blended/scenario/transmission/self-based learning environment.
• Conducts Coaching & Feedback sessions on a daily/weekly basis to drive trainee development.
• Monitor & Evaluates trainee’s performance by administering pre-designed/mandatory assessments & generating reports to support learner evaluation. 
• Supervises trainees from a behavior, attendance standpoint while in training and nesting. 
• Liaisons/facilitates with functions like Recruitment, Quality, and Service Delivery. 
• Identifies needed revisions/additions to training curriculum/scenarios/materials in cooperation with Instructional Designers/Client. 

Our most successful candidates have:

• Graduation –Bachelors Degree (any field) .
• Excellent creative thinking and problem solving skills.
• Facilitation – Expert Knowledge on how to facilitate a training focusing on adult learning principles.
• Keen observation on transactions to be able identify defects and determine the quality of the transaction. 
• Have good working knowledge in MS Office applications - Be able to adjust quickly and smoothly to changing priorities and conditions.
• Have ability to interpret data, identify trends, and make suggestions for improvements. 
• Training Need Analysis.

All your information will be kept confidential according to EEO guidelines.