Sutherland is seeking an analytical and strategic-thinking person to join us as a Research Associate Content. We are looking for an enthusiastic candidate who is a self-learner with good research and analytical skills to enrich client operations.

Responsibilities:

• Source content and contact information that is publicly available or provided by brand/brand managers to create product support information for end users.
• Communicate with brands and brand managers via emails and internal ticketing tools to source contact information and content to surface to end users.
• Moderate sourced/submitted information for validity and availability on internal tools and databases.
• Ensure that the information found is useful, accurate and in line with client guidelines.
• Use internal tools to publish sourced content for end users.
• Capture and index sourced and published content in Excel.
• Streamline processes and build flowcharts where applicable.
• Ensure timely response to all communication, updates to knowledge base and reports.

Our most successful candidates will have: 

• 0-3 years’ experience as a researcher, content writer, or similar role.
• Experience communicating with clients, customers, or end users.
• Experience doing research using multiple sources.
• Excellent English language written and verbal communication skills.
• Ability to meet deadlines.
• Graduate in any stream or related field.
• Intermediate level Excel skills