Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.


 

Are you a dynamic, out-of-the-box thinker with the initiative to do everything possible to ensure that every customer is beyond satisfied? Are you technically savvy, an early adopter, the first of your friends to buy the latest computer, mobile phone, or gaming platform? Do you understand Operating Systems/Streaming Video/Web Applications – how they work and how to troubleshoot them?

Join us.

We’re Sutherland and we are now seeking Customer Care Support Technicians to support one of our newest client programs, a leading telecommunications, cable and internet service provider. All equipment provided.

In this full time, remote/work from home role, you will respond to and place calls, emails, chat, website or remote sessions to set up and accurately diagnosis customers’ technical issues. This will include:

• Troubleshooting a variety of devices including phones, tablets and gaming consoles
• Setting up and configuring new computer networks (including email and file transfers), printers, routers, scanners and PCs
• Organizing security software settings; diagnosing and removing viruses and malware
• Updating/repairing operating system issues, including conflicts with drivers; organizing files and folder; defragmenting hard drives

What we offer:

• Hourly pay of $17.50
• Medical, dental and vision benefits
• Paid training and generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives

• Be well versed/trained/knowledgeable of current technology (for the home)
• Possess superior communication, interpersonal and active listening skills
• Have PC keyboarding skills, including practical MS Office (Outlook, Word, Excel) experience required
• Able to multi-task, showcased through the use of several applications; experience working with CRM applications preferred
• High school diploma or GED
• Prior customer service experience preferred

• We will provide equipment, however to work from home, you must have:

• Excellent Internet connectivity:
  • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• A quiet and distraction-free, secure place to work.

IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.

About Us

Sutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.

EEOC and Veteran Documentation
During application process and employment, everyone is treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.