Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

Who We Are  

Sutherland is a global leader in digital transformation and world-class customer service. We are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries, from technology & travel to telecommunications, banking, and more. 

As one of the world-wide international market leaders with offices in +60 locations worldwide, we have been operating in Bulgaria since 2008 with over 2,000 employees working in three offices in Sofia, Varna and Burgas, providing customer service and technical support in 17 languages. At Sutherland, you get to work with great people on interesting projects for some of the biggest brands in the world. You will have the opportunity to develop new skills and work experience in a supportive and dynamic work environment. 

Qualifications

This role is hybrid and requires occasional presence in one of our offices in Sofia, Varna or Burgas, with the majority of the time being work from home.  

Your tasks  

Our client is the worldwide leader in e-commerce, enabling you to represent one of the most prestigious brands out there and brightening your career. As such you will be required to display exemplary professionalism and problem solving skills.  

• Respond to partners queries and questions in a timely and professional manner 

• Prioritize solving the partner’s queries quickly and effectively 

• Act in accordance to company standards and project a positive overall image  

• Shine through exemplary Teamwork 

Your Qualifications

• Excellent proficiency of Polish and good proficiency of English 

• Previous experience in customer service is an advantage; 

• Communication skills and the ability to maintain a good relationship with customers and support them in finding the best solution; 

• Having the skillset to multitask and make quick decisions  

• Being kind and polite;  

• Ability to present complex information in a simple and understandable way; 

You will GET 

• Long-term job security with a permanent contract 

• Ability to work from home 

• Extremely competitive salary; 

• Excellent commission structure (monthly bonus) 

• World-class on-the-job training; 

• Additional health insurance and life insurance 

• 24 days of paid annual leave, 3 of which are wellness days. 

• Transportation allowance 

• Food vouchers 

• Clear career path within the company 

• Free coffee drinks at the office 

• Great office location 

• Friendly and modern working environment – relaxation rooms, games rooms, terraces 

MORE reasons to join our team: 

• Fully digital employee services through eSignature 

• Employee assistance program, including 24/7 access to psychological support 

• Employee discounts portal featuring over 20 exclusive discounts 

• Employee referral program 

• Rewards and recognition program 

• Relocation package if you are relocating from another city or country 

• Multisport card partially covered by the company 

• In-house learning and development portals with training options for Certification 

• Multiple events organized in the office for employee engagement as well as wellness initiatives 

• Gift for birth or adoption 

• Corporate social responsibility events and team buildings

• Exposure to global business knowhow