Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients.

Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end.  We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics.

Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

Sutherland is looking for a Talent Acquisition Manager to lead high volume and leadership recruiting for new location in Pretoria! This TA Manager will develop and implement successful programs and processes that enhance the talent pipeline for early career positions across key functions and deliver an excellent candidate experience. T

KEY RESPONSIBILITIES:

• Lead and manage high volume and leadership recruiting teams 
• Develop and implement impactful talent acquisition programs and processes
• Apply recruiting and operations knowledge to successfully lead projects from original concept through final implementation
• Drive performance and efficiency by implementing recruitment management best practices and improvements to the recruitment process
• Plan, manage, monitor and report on all aspects of projects and programs
• Identify roadblocks and overcoming obstacles while promoting growth and creating a positive candidate and hiring manager experience
• Improve the sourcing process through the identification and execution of additional sourcing techniques, including the evaluation of channels and the management of sourcing resources
• Develop and maintain a high-performance culture by providing leadership and guidance to team members
• Act as a change champion for new initiatives and processes
• Promote diversity by spearheading recruitment strategies and ensuring recruiters are using sourcing techniques and tools that reach diverse populations
• Continuously improve the quality of recruiting efforts and talent entering the organization through regular assessments and evaluations of processes
• Support the success of the talent acquisition strategy by identifying and selecting media, technology and social solutions
• Implement metrics that evaluate the effectiveness of talent acquisition programs and create audit cadence to include compliance and productivity evaluations
• Develop and implement strategic recruitment plans after analyzing data and results, comparing strategy and targets and communicating status to determine an action plan 

• 5+ years of Talent Acquisition leadership experience at the Manager level, preferably from the BPO/Process Transformation space
• Must be able to work onsite 
• Solid time management skills with an ability to manage a team of Recruiters
• Experience attracting large talent pools in a competitive market and managing large scale hiring ramps within a tight timeline  
• Expert knowledge of local market recruitment trends, technologies, staffing and employment practices
• Strong knowledge of various job ports and experience working with Applicant Tracking Systems (ATS) and/or Candidate Management Systems (CMS)
• People management experience with a proven track record of driving performance
• Proficient with Microsoft Word, Excel, PPT and Outlook
• Strong stakeholder management and process management skills
• Excellent verbal and written communication skills
• Excellent English language skills required

CRITICAL COMPETENCIES:

• Team Leader. Strong interpersonal and team-building skills with the ability to lead supporting teams, from conceptualization to conversion to execution.
• Assertiveness. Moves quickly and takes a forceful stand without being overly aggressive.
• Strategic Thinking. Demonstrates the ability to quickly and proficiently understand and absorb new information to develop and implement short-mid-term strategies.
• Analytical skills. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Identify trends and make suggestions for improvement.
• Attention to detail. Does not let important details slip through the cracks or derail a project.
• Communicator.  Excellent organizational, written, and oral communication skills with all audiences. 
• Influencer.  An ability to influence in a matrixed environment.
• High energy. Strategic thinker who is self-directed and driven and operates with a sense of urgency.
• Industry Customer-Centric Approach.  Understanding the needs, pain-points, behaviour of the customer and how to align the company’s offering and value proposition with them.