Sutherland is seeking an attentive and goal-oriented person to join us as Sr. Team Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Leaders in this role get to:

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Improve the company: Make recommendations to enhance processes and boost ease and efficiency.

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

Our most successful candidates will have:

• A Bachelor’s Degree
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Excellent working knowledge of MS Office applications

Requirements and Expectations from the role:

• Must have hands-on experience in managing sales and tech teams
• Ability to do a root-cause analysis to improve key performance
• Effective Coaching and Mentoring Skills
• Must be able to work independently with minimal supervision within 90 days
• Must be able to manage client communications and reviews
  • Champion of employee experience drive morale in collaboration with HR and Dr. Fun/Engagement Manager
• Must be proactive in identifying people and process issues
• Focus on all aspects of operations
  • productivity, quality, people, and profitability
• High energy, results-driven, and uphold Sutherland values
• Strong written and verbal communication