Customer Service Representatives - Remote

  • Full-time

Company Description

Are you a quick and constant learner looking for an opportunity to use your knowledge, skill and personality to support customers? Are you an active listener driven by a need to ask -- and answer – questions in order to solve problems and meet goals? Do friends and family see you as a “go-to’ person who helps others to understand products and services?

Join us.

Job Description

We’re Sutherland – certified as a Great Place To Work -- and we’re seeking full-time, work-from-home Customer Service Representatives to provide next-level care to customers of one of our customers, a major company innovating the automotive industry. You don’t need to be a car expert to join us; instead, you’ll go through a thorough training to learn how to best provide exceptional experiences for buyers, sellers and owners calling in with questions or requests for assistance.

What we offer:

  • Hourly pay starting at $15.00
  • Medical, dental and vision benefits
  • Paid training and generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
  • Advancement opportunities – 80% of our frontline leaders have been promoted from within
  • Additional pay incentives


  • Excellent English communication skills, both verbal and written
  • 1+ year experience with customer-service, help desk or technical support
  • Typing skills of 30+ WPM with 85% accuracy
  • Strong computer skills, especially proficient in Microsoft Office, Outlook and other Internet-based tools.
  • High school diploma or equivalent
  • Full-time availability for a shift schedule between 8am-8pm EST Mon-Fri and potentially 9am-6pm EST on Saturday
  • Previous work at home experience is an asset. 

We will provide equipment, however to work from home, you must have:

  • Excellent Internet connectivity:
    • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
    • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
  • A quiet and distraction-free, secure place to work.

IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.

Additional Information

About Us

As a digital transformation company, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years.  We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

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