Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56% from Fortune-500 clients.

Though we have a rich history, our sights are, and always have been, anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data-rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve those problems for our clients from end to end.

We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Not surprisingly, we work with many clients who, like us, care deeply about customer experience.

Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

As the Windchill Solutions Architect (6-Month Contract), you'll be working onsite at our client's site in Pittsburgh, PA and will be responsible for the following:

• Create new approaches to solve problems and grow business.
• Design, implement, test, support PTC's Windchill solutions.
• Use your deep experience in implementing Windchill for medical device domain, Knowledge in Medical Device domain & standards
• Design customizations and extensions that meet customer requirements.
• Developing solutions around change objects, parts, documents, BOM structures, effectivity, etc.
• Advise customer in specification of software processes.
• Migrate data from legacy systems into Windchill environment.
• Conduct Gap Analysis and perform data integration and data migration.
• Analyze clients' data models, and advise them on the best way to cleanse, manipulate and prepare their data for migration.
• Advise customer about or perform maintenance of software system.
• Propose high level PLM solution design to improve and/or optimize existing product development processes.
• Develop software-testing procedures through conducting trial runs of programs and software applications to deliver customer satisfaction.

• Must have deep experience designing, implementing, testing and supporting PTC's Windchill Solutions.
• Must have 12 - 15years of Solutioning experience.
• Must be an expert in PLM+ Windchill with Medtech background
• Deep knowledge in medical device domain & standards is required.
• Ability to execute experience in implementing Windchill within the medical device domain/industry.
• Must be open to a 6-month contract with Sutherland 
• Ability to work onsite within our client site in Pittsburgh, PA

This is a pivotal opportunity to help Sutherland leverage its solutioning as a strategic asset.  You will be a trusted solutions advisor by working with customers, engineers, product marketing, and multi-tower business segments to deliver transformational change that will enhance the customer experience.  You are expected to creatively deploy exceptional functional, technical, industry specific and business skills-enabled thought leadership to prospective and current clients.  Optimizing results by presenting clients with cutting edge solutions and demonstrating how the “art of the possible” can be successfully aligned with reality is key to this role. 

In this position, you will be relied upon to understand the functional and technical aspects of our end-to-end process and system architecture, and explain product features to customers during live demonstrations, negotiations, and implementation processes.   It will be important to use your industry, process, and product expertise to consult with clients to identify and adopt Sutherland solutions that will successfully transform their business.  You will be providing creativity and expertise to make the proposal and ultimately the solution come to life.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.