Sutherland is a global leader in Customer Experience Management (CXM). For over 37 years, we have taken care of our customers' customers, continuously accelerating growth through cutting-edge solutions and robust automation.

An international company with offices in 60 locations worldwide, Sutherland has been operating in Bulgaria since 2008. There are over 2,000 employees working in the country in three offices across Sofia, Varna, and Burgas or in work-from-home mode, providing customer service and technical support in 17 languages. At Sutherland you can work with great people on interesting projects for some of the world's biggest brands. You will have the opportunity to develop new skills and professional experience in a supportive and dynamic work environment.

Join our growing Telecom program!

We offer you to join our exceptional team of Customer Service and Sales Specialists with German for our program for a world leading Telecommunications provider, #1 brand in Germany and Europe. The role requires work from our office in Sofia.

Your TASKS

• Handle incoming customer inquiries for a leading European telecom provider, #1 brand in Germany and Europe
• Processing of Internet, phone, TV customer concerns via chat
• Focus on selling additional services and products to existing customers after solving their queries
• Providing efficient, complete, and friendly answers

About YOU

• Excellent command of written German language (B2-C1)

• Organizational and prioritization skills

• Desire to help customers and contribute to the team's success

• Analytical mindset and strong problem-solving skills

• Eager to learn, self-motivated, and goal oriented

You will GET:

• Long-term job security with permanent contract
• Excellent compensation package: 2800 BGN gross base salary + unlimited monthly bonus based on sales performance allowing you to earn over 4000 BGN per month.
• Additional health insurance and life insurance
• 24 days of paid annual leave, 3 of which are wellness days
• Part time work - 8, 6, 4-hour day shifts. Weekend shifts are an exception.
• 1.5h paid breaks per day
• Transportation allowance
• Food vouchers
• Paid two-month specialized sales training, including product training
• Individual coaching and training to maintain knowledge.
• Clear career path within the company
• Free coffee drinks at the office and regular pizza and massage days
• Great office location
• Friendly and modern working environment - relaxation rooms, games rooms, terraces
• Team games and rewards for good mood