We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience, and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 37 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

What you will do:

Successful Team Managers will lead, motivate and engage a team of sales representatives towards achieving sales targets  by developing and implementing effective sales strategies, overseeing day-to-day sales activities, and monitoring sales performance.

You will coach and develop your team, provide support, engagement and guidance.  You will possess strong leadership and communication skills, a deep understanding of the sales process, and the ability to motivate and inspire  your team to achieve targets.

Additionally you will:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes on promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers

What we offer:

• A competitive salary starting at 55K annually plus a generous monthly bonus 
•  Medical, dental and vision benefits
• Monday-Friday schedule, 8:30 am- 5:30 PM
• Paid training & generous PTO 
• EAP & Health and Wellness programs
• Employee Discounts

• Must be able to work onsite at our Sully’s Trail Rochester, NY location
• At least 3-5 years experience of leading a team of sales agents and front-line leaders, preferable in the digital ad sales/online sales space.
• Outbound sales experience is preferred, specifically B2B.
• Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements 
• Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues 
• Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives 
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner 
• Have excellent knowledge of current social media trends 

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.