Can you deliver exceptional service to callers in a high-energy work from home environment? Do you have an enthusiastic personality and possess a strong attention to detail? Are you fluent in English and Spanish?

Join Us.

We’re Sutherland and we’re seeking bilingual (Spanish/English) individuals to join us as Customer Service Representatives on a full time, work from home basis. Join us and you will get to work with a dedicated team of leaders and peers to support you. 

What we offer:

• Competitive hourly rate – opportunities start at $16 per hour 
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

• Excellent communication skills and a strong multitasker
• Bilingual (English/Spanish) skills
• Full time availability 
• Strong problem solver
• Familiarity with Microsoft Office tools
• Experience in customer service and sales
• High school diploma or equivalent

We will provide equipment, however to work from home, you must have:

• Excellent Internet connectivity:
  • Internet access speeds of 2Mbps upload and 10Mbps download – the faster the better!
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• A quiet and distraction-free, secure place to work.

IMPORTANT NOTE: This job is open only to residents of VIRGINIA.

About Us

As a digital transformation company, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years.  We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.