At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Team Manager who will lead, develop and motivate a high-performance team of support professionals.  

If you believe you have what it takes and you are ready to take the next step in your career, come work with us!

Key Responsibilities 

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations.
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line.
• Identify the training needs that will equip the staff with fundamental skills and knowledge.
• Have a thorough understanding of the various system tools and operational procedures utilized within the program.
• Collaborate with stakeholders on a regular basis for changes on promotions and updates.
• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.

Qualifications:

• Preferably a Bachelor’s Degree/Associate Degree in any course.
• At least 1 to 2 years experience in a similar role, a people manager role in a BPO setting.
• Can speak, read, and write (Mandarin/Cantonese)
• Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.
• Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues.
• Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
• Have strong verbal and written communication skills; be able to communicate clearly, constructively, and professionally.
• Have excellent working knowledge of MS Office applications.

All your information will be kept confidential according to EEO guidelines.