Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

• The ability to provide customers with cutting-edge service in a friendly, confident, knowledgeable and professional manner.
• The ability to pay keen attention to details and absorb large amounts of material comfortably.
• To answer inbound/make outbound calls and speak with customers in an effort to resolve any customer service inquiries with accuracy, efficiency, and outstanding call quality
• To Provide updates and assistance related to medical coverage, access and eligibility.
• Accurately inform members of prescription medication coverage.
• Maintain documentation of status within multiple computer programs simultaneously.
• Adherence to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI).
• Communicate with customers in a pleasant and professional and empathetic way; effectively and clearly resolving any issues reported.
• High level of empathy and compassion Note: Feeling compassion is important but understanding is KEY overcome feelings and support these calls effectively
• Work and partner with others within a high-performing team-based and fast paced environment.
• Achieve, exceed and maintain required metrics and goals.
• A passion for health and well-being toward achieving the best version of them self and to help others to do the same.
• Cope with, and diffuse stressful situations; manage and control of calls with tact and diploma

• High School diploma
• 6 months of experience in Call Center/BPO Voice (Mandatory) Healthcare/Elder Support Highly Preferred
• B2 English level
• Excellent oral and written communication and engagement skills.
• Strong computer and multi-tasking skills.

All your information will be kept confidential according to EEO guidelines.
 

Our employees enjoy:
Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts.
Annual merit increase based on performance.
Paid Training whether onsite or in work at home.
Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
Excellent training and supervisory support - to help you feel comfortable servicing our customers.
Competitive Salary with attractive and attainable PBI structure.
Paid vacation and sick leave annually.
Exceptional Health and Life Insurance Plan
Lunch benefits and subsidy.
Onsite lunch concessionaire at reduced rates.
Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am
Free On-site medical suite with nurse and medical doctor.
Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office.
Paid referral program
Career development & growth opportunities for advancement.
Excellent Reward and recognition programs.