Associate-CS Internet

  • Contract

Company Description

Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.

Job Description

  • Resolves Vendors issues, questions, concerns with effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Vendors including the appropriate escalation of Vendors’ issues.
  • Builds Platform and business knowledge to better serve Vendors
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.


HSC or Any Graduation

Additional Information

All your information will be kept confidential according to EEO guidelines.

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