Sutherland is seeking a reliable and detail-oriented person to join us as Customer Service Consultant (Chat). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Cash Application
1. Download bank statements and perform daily work allocation to the team
2. Review and apply the cash/credit flow into the system against invoice/debits which is not been automatically applied by the system itself
3. Research and resolve unidentified & unapplied payments
4. Research and respond to generic mailbox queries
5.Update Cross entity payment trackers
6.For language dependent cases update Trackers and work with language enabled delivery centers for closure
7. Handle Bad debt recoveries

Customer Master / Credits

1. Research and Setup/Update/edit customer accounts in the System
2. Follow up with the requester/customer for discrepancy
3.Complete the task and respond back to the stakeholder via email
 
Overall

1.Coordinating with external clients and internal stakeholders via email to resolve the issues
2. Adhere to Month End Closer/Year End Closer time lines
3. Explore for continuous process improvements and share best practices across teams
4. Contribute to team metrics by achieving stated productivity and accuracy goals on a daily basis 

B.Com / M.Com

All your information will be kept confidential according to EEO guidelines.