We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Ability to retain and apply knowledge gained during the training.

Responsible to take inbound calls from customers and third parties as well as Outbound calls dialed manually and automated(dialer), ability to explain in detail about interest and fees that could have been added to the their account, as well as expectations on time frames to avoid further delinquency, multi-tasking is required since needs to leave notes while interact with parties, ability to manage excel since they receive their account inventory on an excel file, collections and customer service oriented, attention to details, representative must manage to drive sensitive information and handle escalations following specific procedures, outgoing personality desirable (communication skills) to ensure effective communication.

Excellent Communications Skills

• Excellent Listening and Communication Skills  
• Ability to communicate without MTI (Mother Tongue Influence)
•  Ability to understand & respond appropriately
• Proper grammar usage and sentence structure 
• Ability to convince customers of a sale.
• Professionalism
• Positive Attitude and a strong desire to learn and succeed.
• Self Motivated and enthusiastic  
• Self-discipline and composure                                                                                  
• Interpersonal Skills                                                                                   
• Ownership and Commitment
• Integrity
• Ability to delight customers and go the extra mile
• Proactive
• Customer Focus
• Flexibility and Resilience
• Persuasiveness and Tenacity

1. Champs will handle primarily outbound calls from customers, and make things quick, clear and correct for our callers according to our products, processes and systems.

2. They would need to communicate effectively with prospects and customers, and come across as knowledgeable & friendly.

4. Effectively handle customer objections at the first point of contact, aiming to put across the services in better way to sell with customers satisfaction.

5. Ensure that feedback relating to products and services is escalated and documented within systems Competencies.

Dear applicant, please find below the specifications about the job offer:

1. Start Date: Jun 2nd, 2023.
2. Profile: Collection’s agents in charge of making payment agreements with the purpose of maintaining the customer’s account up to date. Calls are inbound and outbound
3. Type: On site and WAH option depending on performance. (Americas Branch - Carrera 56 #9-17 Edificio central).
4. Training: 20 days on site (10 days training – 10 days nesting), schedule will be Monday to Friday 08:00am – 06:00pm.
5. Operations: 42 hours per week, time frame from 7:00 A.M to 9:00 P.M. Monday to Saturday (Schedule will be assigned within that window).
6. 2 days off: Sundays and another day within the week.
7. Base salary: 2.2M plus 600k bonuses.
8. Transport Allowance: 140.606COP monthly.
9. E-card: For people B&M $70.000 COP monthly (Apply from production forward and it depends on the tenure).

Our employees enjoy:

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts.
• Annual merit increase based on performance.
• Paid Training whether onsite or in work at home.
• Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Competitive Salary with attractive and attainable PBI structure.
• Paid vacation and sick leave annually.
• Exceptional Health and Life Insurance Plan
• Lunch benefits and subsidy.
• Onsite lunch concessionaire at reduced rates.
• Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am
• Free On-site medical suite with nurse and medical doctor.
• Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office.
• Paid referral program
• Career development & growth opportunities for advancement.
• Excellent Reward and recognition programs.