Can you deliver exceptional service to customers who call in looking for answers to questions? Are you an active listener who can leverage probing question to provide solutions? Do you have an enthusiastic personality and a strong attention to detail?

Join Us.

We’re Sutherland and we’re seeking bilingual (Spanish/English) individuals to join us as Customer Service Reps on a full time, work from home basis. Join us and you will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. 

What we offer:

• Competitive hourly rates, paid training plus generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
• Medical, dental and vision benefits
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

• Excellent verbal and written communication skills; strong multitasking abilities
• Fluency in English AND Spanish
• Drive to solve problems and meet goals
• Familiarity with Microsoft Office tools
• Experience in customer service
• Excellent wired internet connectivity and a quiet, distraction-free, secure place to work.

About Us:

Sutherland, recently named a Great Place to Work in Canada, provides our clients’ customers with seamless, personalized and efficient experiences. Together, our nearly 40,000 employees deliver measurable results and create exceptionally engineered brand experiences for some of the world’s best-known brands across a variety of industries including banking and financial services; insurance; communications, media and entertainment; healthcare; technology; retail and consumer packaged goods; and travel, transportation, hospitality and logistics.