Sr. Assoc-Infrastructure
- Full-time
Company Description
Sutherland Global Services is seeking Infrastructure engineers who will be responsible for developing the client side of our services for our platform. Your primary focus will be to implement a complete user interface in the form of a web application, with a focus on performance. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Job Type: Full-time
Role: Storage Technical Support Engineer
Employment Type: Full Time, Permanent
Role Category: Storage / Technical Support
Preferred Skills:
Skilled in two of following technologies
- Storage (NAS, SAN), Virtualization (VMWare, Hyper-V), Enterprise Backup, Unix / Linux Server, Windows Server, TCP/IP Networking
Responsibilities and Duties:
You will provide in-depth technical support to customers, and field support staff, focused on diagnosing, troubleshooting, repairing, and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. Essentially you -
- Provide Remote technical support to enterprise customer on NetApp Storage platform through Zoom/Call/Email/Chat
- Resolve ONTAP OS, NFS, CIFS, FC, iSCSI, Snapmirror, OnCommand and Networking issues
- Reproduce issues by re-creating scenarios in a lab environment
- Collaborate with or escalate cases to other Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise to quickly facilitate solutions for customers
- Create new knowledge base articles to share information and best practices for reuse
- Carefully cultivate your expertise by attending technical trainings, collaborating with other TSEs, completing lab tasks
Qualifications
Required Qualifications and Experience:
- Bachelor's Degree in IT, Computer Science, or other related fields
- 2+ years of technical support experience in Storage and/or Virtualization, Backup, Linux server, Windows server
- Creative problem solving
- Strong aptitude for learning new technologies
- Good verbal and written communication and interpersonal skills.
Additional Information
Special Perks:
- Work from home / anywhere
- No Weekend and late night shift (we work 4 AM-10:30 PM IST Mon-Fri)
- Continuous Training opportunities from experts on cutting edge IT infrastructure technologies