Do you enjoy solving problems by connecting people with the answers they need?  Can you efficiently and effectively address the varied needs of a variety of callers who need assistance? Do you have a passion for helping people?

Join Us.

We’re Sutherland, and we’re now seeking compassionate customer service reps to join us in supporting one of our newest customers, a nonprofit organization that processes scholarships for students attending K-12 private schools. 

In this work from home role, you will have the opportunity to work with, and directly assist, both families and schools that participate in the scholarship program. This will include responding to incomings calls related to student inquiries as well as scholarship application and funding status to ensure that all questions are answered, callers are satisfied and students are registered.

• At least one year customer service/call center experience
• Strong communication and problem-solving skills with a focus on delivering an excellent customer service experience
• The ability to remain empathetic, personable and compassionate during sometimes difficult, tense situations.
• Self-motivation, detail-orientation and the ability to multitask.
• Accurate typing and keyboard skills; comfort with PC/internet navigation

To work from home, all candidates must have wired internet connectivity with internet speeds of 2 Mbps upload and 10 Mbps download as well as a secure, quiet, distraction-free place to work. Sutherland will provide all equipment.

Who We Are:

At Sutherland, recently named a Great Place to Work in Canada, we help strengthen our client's brands by improving how they work with their customers. We rethink processes and work together to streamline, rebuild, and deliver them back smarter than before in order to  provide the best customer experience out there.