Sutherland, a global leader in delivering extraordinary customer – and employee – experiences, is seeking a strong strategic HR professional to join us as a Business Partner/Employee Relations Specialist. This focused, dedicated team supports one of our marquee clients, one of the world’s leading social media giants. This is an on-site position, based in our Pittsford NY location.

In this newly created, ONSITE position, based in our Pittsford NY location, you will work closely with the business to shape the workplace culture by offering support, boosting engagement and inspiring positive attitudes among this growing team. Specifically, you will take the lead in establishing /executing HR strategies to address and remedy challenges with performance and employee retention and engagement. This will include:

• Promoting an open door policy to encourage a collaborative environment
• Communicating and ensuring adherence to all HR policies, procedures, laws, standards and regulations
• Responding to employee relations issues and complaints

• Handling all related tracking reporting and making recommendations to the management team for corrective action and continuous improvement
• Oversee the maintenance of employee personnel files as well as compliance of USCIS Form I-9 Employment Eligibility Verification; periodically audit Forms I-9.

What we offer:

• Competitive starting pay plus annual performance bonus
• Generous PTO (be sure to ask about our new Global Flexible Vacation Policy)
• Medical, dental, and vision benefits, EAP, health and wellness programs, and more

Requirements:

• 3-5 years’ experience in the HR field or a combination of education and experience, preferably in the BPO industry
• End-to-end knowledge of critical human resource functions - business management & strategy, workforce planning & employment, benefits, employee relations & risk management
• Strong communication skills with the ability to communicate in a clear, constructive, and professional manner
• Proactive in developing trust and professional rapport with employees and HR team members

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.