Are you the go-to person among your friends and family for help with mobile devices and streaming technology? Are you skilled with and do you have an interest in technology and software? Can people literally hear you smiling over the phone? Do you know how to turn someone’s day around, no matter how down or frustrated they are? Do you have experience in technical support, retention, with Salesforce or with other help desk ticketing platforms?

Join Us.

Sutherland is now hiring Customer Care Representatives to provide outstanding and personal support to customers of an exciting streaming service that hosts some of the best content out there right now. In this role, you will be providing inbound customer care, primarily over the phone (but also via email from time to time) You’ll be helping to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs.

This role is for you if you genuinely love connecting with and assisting others; you are energized by the opportunity to turn someone’s day around; are patient and empathetic, engaging and upbeat; are an outstanding team player who rises to a challenge, displays resourcefulness, adaptability, and flexibility; and are comfortable working in a fast-paced environment.

At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly.

What We Offer:

• An attractive hourly rate of $15.25
• Paid training, PTO, and 401k
• Monthly recognition and incentive programs
• Medical, dental, and vision benefits, EAP, health and wellness programs, and more
• The opportunity to connect with streaming services customers one-on-one, over the phone and through email, showcasing your technical savviness and ability to deliver exceptional experiences every day
• A chance to really make a difference for others by helping them use and navigate the entertainment platform that delivers content they know and love
• A never-boring culture where team members are celebrated for their creativity, passion, and flair with customers
• A strong promote-from-within policy that rewards you for your talent and dedication - 80% of our frontline leaders have been promoted from withing

• High school diploma or equivalent
• Ability to type 35+ words per minute
• Minimum of one year of customer service experience
• Strong written communication skills
• Some positions require bilingual (English/Portuguese) skills; hourly incentive provided.

We will provide equipment, however to work from home, you must have:

• Excellent Internet connectivity:
  • Internet access speeds of at least 2 Mbps upload and 10 Mbps download – the faster the better!
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• A quiet and distraction-free, secure place to work.

About Us

At Sutherland, recently named a Great Place to Work, we care for our customers’ customers and help to strengthen their brands. We do this by improving how they work with their customers to deliver an extraordinary customer experience. In other words, behind every screen, click or command are the people of Sutherland. In business for over 35 years, we are now nearly 40,000 employees strong and work with hundreds of companies in over 100 countries around the globe.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.