1.Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquires, billing/refunds, technical troubleshooting for streaming or devise issues etc 
2. Update and input Customer details and contact notes accurately into the system(s)
3. Resolve Customer problems in a timely fashion & Deliver on Customer commitments
4. Liaise with other departments within program in the event a Customer call cannot be resolved at first point of contact
5. Achieve and maintain required metrics and goals

 

minimum HSC or Graduation

All your information will be kept confidential according to EEO guidelines.