Do you have experience as a medical biller or a claims specialist? Do you enjoy talking with people, helping to answer their questions and resolve their problems? Are you looking to advance your career within a supportive team and expanding industry?

Join us.

Sutherland is seeking analytical and attentive people to join us as Claims Support Representatives as part of a team supporting a leading insurance provider. These exceptional individuals will make outbound calls to physicians and claimants related to Medicaid and/or Medi-CAL billing/claims. These positions are currently work from home, but will work out of our Torrance, CA office in the future.

Our Claims Support Representatives: 

• Manage inbound calls regarding payments, products, and policies
• Process information in systems accurately
• Process claims while adhering to client and company policies
• Display excellent customer service skills on all calls
• Escalate complex customer issues to team management

In return, you will enjoy:

• Pay rate of $16- 20/hour, based on experience
• Monthly reward & recognition programs
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland for optimal health and work / life balance

• High school diploma or GED
• At least 3 years of medical billing with Medi-CAL or Medicaid, preferably with a background in accounts receivable/collections
• Effective communication and interpersonal skills
• Excellent computer skills
• Previous customer service experience
• Familiarity working in a fast-paced, high-volume environment
• Strong attention to detail
• Time management and decision-making skills

About Us

At Sutherland, recently named a Great Place to Work, we care for our customers’ customers and help to strengthen their brands. We do this by improving how they work with their customers to deliver an extraordinary customer experience. In other words, behind every screen, click or command are the people of Sutherland. In business for over 35 years, we are now nearly 40,000 employees strong and work with hundreds of companies in over 100 countries around the globe.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.