Customer Service Representative – Premier Support

  • Full-time

Company Description

Are you a pet lover? Do you enjoy providing next-level customer service? Are you a natural communicator and a great listener?

Join Us.

We’re Sutherland, and we’re now seeking animal lovers with strong customer service skills/experience to join the team supporting one of our retail clients involved in the pet industry. This is a work from home opportunity, but candidates must be local to the Tulsa area.

Job Description

As a Premier Support Rep, you’ll deliver exceptional service and solutions to pet-loving customers who want to make sure that their pets are happy and healthy. Specifically, you will focus on resolving escalated customer issues and corporate escalations as well as handle customer inquiries concerning in-store and online transactions related to animal care and nutrition.  From time to time, you may also support the social media team by updating cases and performing customer outreach.

At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly.

What we offer:

  • Competitive starting pay of $15/hourly with monthly incentives, PTO, 401k, and paid training; an additional $1/hour after training.
  • Medical, dental, and vision benefits, EAP, health and wellness programs, and more
  • Advancement opportunities – 80% of our frontline leaders have been promoted


  • Strong communications, problem-solving and multi-tasking skills
  • Solid decision-making skills and attention to detail
  • Should be a pet parent, preferably with knowledge of animal care and nutrition
  • Availability for full time work to be scheduled any day, Sunday-Saturday, (flexibility for changing schedules)
  • Prefer call center or retail experience; at least one-year experience in customer service (Tier 2 experience a plus)
  • Spanish speaking skills are also a plus.

Equipment will be provided for this position,however you must have reliable, wired internet connectivity with minimum access speeds of 5 Mbps upload and 10 Mbps download – the faster the better! A quiet and distraction-free, secure place to work is also required.

Additional Information

About us:

As a digital transformation company and a Great Place to Work, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.


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