Are you a natural communicator and a great listener? Do you thrive on a team that's focused on finding the best solutions for customers? Can you remain kind and supportive when customers share their frustrations?  

Join us.

As a Customer Service and Sales Representative, you'll deliver exceptional service and solutions to customers calling in with questions related to billing, products/services and problems/issues. You'll work with top technologies and systems while having a dedicated team of leaders and peers to support you. And, while experience with successfully meeting sales goals and targets would give you a jump start, we provide robust training to ensure that all of our representatives are set up for success. These are work from home opportunities.

What we offer:

• Competitive hourly wage of $16/hour
• Medical, dental and vision benefits
• Paid training & Paid Time Off
• Advancement opportunities – 100% of our frontline leaders have been promoted from within
• Monthly company rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly.

• At least one year of customer service experience including demonstrated success in meeting sales goals and targets
• A high school diploma or equivalent 
• Excellent verbal and written communication skills; strong problem solving and listening abilities, proficient reading skills
• Proven multi-tasking skills with the ability to effectively use several screens/applications simultaneously
• Basic PC keyboarding skills including basic Microsoft Office knowledge.

Requirements to work from home:

• Excellent Internet connectivity:
  • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
  • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
• A computer for you to set yourself up for success to work from home
• A quiet and distraction-free, secure place to work.
• Two 20-inch monitors
• Wired Keyboard
• Wired Mouse
• A headset to use for training and meetings that is/has:
  • USB
  • Dual ear
  • Noise-cancelling microphone
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

About Us

At Sutherland, recently named a Great Place to Work, we care for our customers’ customers and help to strengthen their brands. We do this by improving how they work with their customers to deliver an extraordinary customer experience. In other words, behind every screen, click or command are the people of Sutherland. In business for over 35 years, we are now nearly 40,000 employees strong and work with hundreds of companies in over 100 countries around the globe.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.