Are you looking for an opportunity to use your knowledge of hardware and software to support clients? Do you have a background in providing technical resolution via email, phone or other electronic communications? Does your background include experience in reading situations; putting customers at ease and communicating to effectively and efficiently respond and resolve?

Join us

We’re Sutherland and we are hiring full-time, work-from-home Technical Client Service Reps to provide next-level care for customers of one of our leading customers, a major company innovating the automotive industry for dealers, buyers and sellers alike. The individuals we seek will be responsible for delivering exceptional service to customers calling in with questions related to hardware and software. You will verify proper installation and configuration of software; answer questions and provide training related to the proper use of systems and applications.

The individuals we seek will be reliable and dependable, and possess:

• One year of relevant technical customer service/help desk experience
• PC hardware and software troubleshooting skills
• Strong communication, problem-solving and organizational abilities
• Good telephone skills
• High School Diploma or equivalent

Requirements to work from home:

• A quiet and distraction-free, secure place to work.
• Excellent Internet connectivity:
  • Internet access speeds of 10 Mbps upload and 30 Mbps download – the faster the better!
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (Wireless and/or satellite Internet Service Providers are not compatible with our systems).
• A PC computer (NO MACS) with:
  • Windows 10 Operating System (Chromebooks and MACs not supported)
  • 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
  • 16 GB RAM
  • One or more available USB ports (2.0 or greater)
  • Sound/audio support
  • 2  - 20 inch monitors
  • Wired Keyboard
  • Wired Mouse
• A headset to use for training and meetings that is/has:
  • USB
  • Dual ear
  • Noise-cancelling microphone
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

About Us

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.