Sutherland is seeking a motivated and passionate person to join us as a Support Account Manager of McAfee Support Account Management team. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

The SAM is an assigned support management resource focused on driving the success of McAfee Enterprise products and support services provided to multiple McAfee enterprise customers. The SAM will foster strong relationships between McAfee teams and the enterprise customer.  The SAM will provide current and customer-relevant technical information and documented best practices advice to drive successful outcomes with product lifecycle planning, deployment, administration, and support of McAfee Enterprise products across the enterprise.

• Serve as a customer advocate and support management coordination point for Vendor enterprise support
• Management and coordination of critical enterprise issues (in coordination with other Vendor team members)
• Foster strong relationships between Vendor teams and the enterprise customer via regular communication
• Provide advice and recommendations, based upon Vendor documented technical information and best practices for effective lifecycle planning, deployment, administration, and support of Vendor products across the enterprise
• Maintain detailed awareness of Vendor product solutions in the customer environment through periodic reviews
• Provide proactive and customer-relevant communications on malware, vulnerabilities, Vendor product technical information, and strategic product plans
• Deliver periodic issue status reviews and Executive Summary Reports outlining Vendor technical support activities, achievement of success against agreed benchmarks, and other relevant information to inform enterprise customer management
• Maintain a high-level technical awareness and competency regarding the planning and administration of Vendor products in line with security industry practices
• Works with Sales team to identify opportunities for growth in the client environment

• Minimum two years’ applicable experience in relationship or customer management in a Enterprise technical environment with named or dedicated accounts
• Experience in management of technical projects requiring coordination of various resources for successful outcome
• High-level management knowledge of data security hardware, software, networking, and management platforms with an understanding and emphasis on deployment planning, troubleshooting, upgrading, integration, and maintenance of client/server operations
• Excellent communications skills - written, verbal, and presentation
• French and English fluency required, Additional languages a plus

We provide: 

• Fun and fast-paced Enterprise work environment
• Continuous learning and development
• Competitive salary
• Excellent social benefits package
• Promote-from-within advancement opportunities
• Employee recognition programs
• Team building and social activities, participation in voluntary work, charity causes, etc.
• Buddy system for new hires and relocation packages
• Great office locations
• Work from Home Flexibility