Sutherland is seeking an analytical and attentive person to join us as a Service Delivery Manager. The Service Delivery Manager will provide direct operational support to the Center Director and senior leaders. As a BOM, you will play a pivotal role in maintaining the operational health of the center as well as act as liaison between shared services and account management. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Service Delivery Managers in this role get to: - Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations - Ensure success: Coordinate with the implementation team for new account roll-outs - Build the company: Seek, develop, and maintain relationships with clients; sustain and grow business partnerships by offering proactive solutions - Manage th

Our most successful candidates will have: - Bachelor’s degree - Customer service experience; managerial experience - Proficiency in CRM systems - Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player - Ability to be customer-oriented in managing communications and issues - Persuasiveness in communicating and presenting the scope of Sutherland’s products to industry prospects - Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner